SLA
Griffid offers service level agreements that fit precisely with the customer's needs. A customer might chose to be self-sufficient up to a certain level. In that case Griffid supports through a phone call, email instruction or remote connection to the customer's system.

For customers who wish to have a full care package we offer scalable response times as well as service solutions approaches, such as a spare part plan. We will be clear on how to support your system and what service performance should be expected from Griffid.